Återbetalningspolicy
Return Policy
Welcome to By Krohnstad! We want you to be completely satisfied with your purchase. Please review our return policy below to understand our process and how we can assist you.
30-Day Return Policy for Rings, Bracelets, and Necklaces
We offer a 30-day return policy for all rings, bracelets, and necklaces. If you are not entirely satisfied with your purchase, you may return these items within 30 days from the date of purchase.
No Returns or Exchanges on Earrings
For hygiene reasons, we do not offer returns or exchanges on earrings. This policy ensures the health and safety of all our customers.
How to Return Your Item
- Collect Your Package: Ensure you pick up your package from the delivery location.
- Contact Us: Email us at bykrohnstad@gmail.com within 30 days to initiate a return. Please provide your order number and the reason for your return.
- Prepare Your Return: Pack the item securely in its original packaging. Include a copy of the receipt or proof of purchase.
- Shipping Costs: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
- Send the Package: Ship the item back to us at the provided return address.
Processing Your Return
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account.
Order Processing Time
We strive to process and ship your orders as quickly as possible. All orders are dispatched within 1-3 business days after we receive your order.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us at [your email address]. Thank you for choosing By Krohnstad!
Warm regards,
The By Krohnstad Team